Quality and Safety

It is imperative that the quality and safety of all services is maintained and to ensure staff with local and national experience are drawn upon to work with the CCG.

Under the Health and Social Care Act, CCGs are required to undertake full functions, whilst ensuring continuous improvements in the quality of health services and outcomes. The CCG is therefore ensuring that members have the support, skills and knowledge to do this effectively. Part of this work includes engaging with stakeholders and evidencing that the CCG is accountable for its decisions.

Good governance and monitoring gives confidence to users and supports clinicians in making informed, transparent decisions for the local population’s healthcare.


The NHS Care Record Guarantee

The NHS Care Record Guarantee for England sets out the rules that govern how patient information is used in the NHS and what control the patient can have over this. It covers people's access to their own records; controls on others' access; how access will be monitored and policed; options people have to further limit access; access in an emergency; and what happens when someone cannot make decisions for themselves.

Everyone who works for the NHS or for organisations delivering services under contract to the NHS has to comply with this guarantee, which was first published in 2005. The guarantee was reviewed by the National Information Governance Board (NIGB) before the NIGB's functions were transferred to the Care Quality Commission's National Information Governance Committee. The committee was in turn stood down in July 2015, when a report of its findings was presented to the CQC board.


Fraud in the NHS

We fully support the aims of NHS Protect in combating fraud and corruption committed against the NHS, in order to help maximise the resources which can be used for patient care. We regularly review our strategies so that we can reduce our exposure to fraudulent and corrupt activity. This includes meeting our obligations to appoint a Local Counter Fraud Specialist (LCFS) who is a qualified criminal investigator. The LCFS works with staff throughout the organisation to introduce anti-fraud measures and to investigate legitimate concerns.

Concerns about NHS fraud should be reported in confidence to the CCG’s LCFS:

Alec Gaines
07733 226824

Alternatively, reports can be made to NHS Protect via the National Fraud and Corruption Reporting Line - 0800 028 4060, or by emailing reportnhsfraud@nhs.uk.

For further information you can visit the Hampshire and Isle of Wight Counter Fraud Service's website; www.nhsfraud.org

Equality and Diversity

The North East Hampshire and Farnham CCG is committed to meeting the requirements of the Equality Act 2010 and the Public Sector Equality Duty, by demonstrating due regard to the need to:

  • Eliminate unlawful discrimination, harassment, victimisation and other conduct prohibited by the Act
  • Advance equality of opportunity between people who share a protected characteristic and those who do not
  • Foster good relations between people who share a protected characteristic and those who do not

The protected characteristics we will consider are:

  • Age
  • Disability
  • Gender reassignment
  • Marriage and Civil Partnership
  • Pregnancy and maternity
  • Race
  • Religion and belief
  • Sexual orientation
  • Sex 

This means we will take account of the diversity of the population we serve, and the potential barriers some people face when accessing health services and how we can work to reduce these.

NHS North East Hampshire and Farnham CCG is implementing the Equality Delivery System (EDS) which will deliver on the general and specific duties of the public sector Equality Duty. The EDS is a nationally recognised performance management toolkit that has been developed to support NHS organisations to drive up equality performance and embed into mainstream business. EDS is all about making positive differences to healthy living and working lives.

Download a copy of the CCG's  default Equality & Diversity Strategy (200 KB)

Download a copy of the CCG's Workforce Race Equality Standard

The CCG works in accordance with the Accessible Information Standard. This means we ensure all corporate information such as leaflets, documents and electronic resources are available, on request, in alternative formats. These include large print, Easy Read and braille.

We will endeavour to provide communication support at our meetings and events to ensure effective and accurate dialogue with everyone in the local area we serve. We also try to ensure our website is as accessible as possible.

If you have any information and communication needs to access our information or require communication support at our meetings or events you can let us know via email, telephone or post.

Further information on the Accessible Information Standard is available on the NHS England website.

NHS Constitution for England

The NHS Constitution for England brings together in one place what the NHS does, what it stands for and the commitments it should live up to.

This Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively.

All NHS bodies and private and third sector providers supplying NHS services are required by law to take account of this Constitution in their decisions and actions.

You can find more information about the NHS Constitution on the Department of Health website.

The CCG has produced its own Constitution.  You can download it  CCG Constitution.

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