Be Part of Something Important

NHS North East Hampshire and Farnham Clinical Commissioning Group (CCG) has pledged to listen to and work more closely with patients, voluntary and faith organisations in a drive to deliver better, more efficient healthcare.

Determined to improve patient care and public health while reducing costs, NHS North East Hampshire and Farnham CCG has called for bold ideas to deliver a fundamental change in how healthcare is provided.

Patient representatives, members of voluntary and faith organisations were welcomed to a special event in Yateley on Tuesday, November 25. Under the banner: Be Part of Something Important delegates were invited to comment on the CCG’s five-year strategy and to propose how working in partnership could lead to new ways of making the strategy a reality.

They were asked to comment on how the strategy’s main aims, which involve extending patients’ lives, improving the quality of life for patients with long-term conditions, reducing time spent in hospital, returning elderly patients to independent living after hospital stays, boosting the number of positive patient experiences both in and out of hospital, and making progress in eliminating deaths caused by problems in care, could be achieved by working in partnership.

Dr Andy Whitfield, clinical lead and chair of the NHS North East Hampshire and Farnham CCG, said: “Healthcare is not something which is done to us, it is something we are all part of and in which we all have a say.

“The current structure of healthcare provision needs to evolve, both to meet the need of our patients and to create a more sustainable NHS.

“We need fresh, innovative ideas as to how we can better serve the local population and keep them fit and healthy in mind and body for as much as their lives as possible.

“There is a wealth of experience in the community and it is essential that we not only persuade those with expertise to come forward and share it with us, but also that we listen to their suggestions and include these in our future plans.

“Our event demonstrated how passionate and dedicated local people are and I am determined that we should make full use of their input.”

A particular aim of the NHS North East Hampshire and Farnham CCG is to reach out to minority groups, who find themselves isolated from the NHS through cultural issues.

Greg Bramwell, from Hampshire Romanys, attended the event in Yateley.

He said: “It’s really good, to have a voice and to be able to explain where there is an issue between the Romany community and the outside world.

"This is a way of engaging them instead of being lost.

"Now I know the information on what's going on I can pass that information over, to say there are people we can go to, that there are links, ways to access the health community.”

Visual minutes

Pledges received at the event include:

  • Support the NHS North East Hampshire and Farnham Clinical Commissioning Group in supporting carers.  Integrated care too.
  • Help in key performance indicators – financial accountability.
  • Aim to keep the patient at the centre.
  • I will make sure the NHS North East Hampshire and Farnham Clinical Commissioning Group invests in the voluntary sector to transform the way things run.  We will continue to make sure our patient and public engagement is real.
  • Continue to be a link between the NHS North East Hampshire and Farnham Clinical Commissioning Group and the local voluntary sector in Hart.
  • As long as I am on Patient Participation Group – continue to push Clinical Commissioning Group, strategically, to do something different and invest serious money and resource in mental health, and use the huge, untapped private practice therapies available in England.
  • To be open to, and support the NHS North East Hampshire and Farnham Clinical Commissioning Group in their work to facilitate an inclusive community in taking forward the this strategy.
  • Make sure that health and wellbeing outcomes are engaged with, reflected and incorporated in our service.
  • I am sure the Rushmoor Healthy Living Board and management team are fully committed to working with the NHS North East Hampshire and Farnham Clinical Commissioning Group to promote healthy living.
  • Support NHS North East Hampshire and Farnham Clinical Commissioning Group mental health strategy in providing funding for useful 3rd sector services.
  • Send something out to all by Christmas, asking myself at least once a day “have we engaged with people in the right way at the right time – what else can we do?”
  • Use the very small Patient & Public Engagement Committee budget to try something innovative.
  • Share my local knowledge of resources with the NHS North East Hampshire and Farnham Clinical Commissioning Group – ensure that the experiences of service users, including myself, are used, listened and with engaged with to shape practice.
  • Ask our English and Nepalese service users what would help or improve the quality of the service when obtaining health or social care and feedback.
  • Work and contribute to the production of the plan that supports delivery of the 5 year plan from a patient and public perception.
  • Work in partnership with other agencies to improve the wellbeing of our community.
  • Work harder with the Patient Participation Group to see the bigger picture and to share innovations and practices.
  • Feedback to the Romany/traveller community to build access to facilities and trust in health care.
  • Give patient’s views whenever needed and sometimes when not asked.
  • To work with Charlotte Keeble to develop models of integrated care.
  • Act as a conduit between Farnham and voluntary community services (VCS) and the NHS North East Hampshire and Farnham Clinical Commissioning Group and help with capacity building of the VCS.
  • Be part of a fully integrated care within South West Surrey for older people.
  • To be a partner in delivering integrated care service for older people using staff and volunteers.
  • To attend and try to contribute, but at 82 no great commitment on top of current involvement.
  • Show how Patient Voice South (engagement network) can support the work of the Clinical Commissioning Group.
  • Ensure that quality is at the heart of our strategy – services our patients and those new we develop and treat people with compassion, are safe and effective and well-led.
  • Assist as best possible in the patients concerns and requirements to include a meeting of the four surgery patient participation group chairs/doctors in Fleet.
  • Be actively involved with both Patient Participation Groups and ensure patient involvement in as much as possible, particularly integration.
  • The proof of the pudding is in the eating, I pledge to be a good chef in this work.
  • Work hard every day in my job to make this happen.
  • That the Friends of Farnham Hospital & Centre for Health will work with the NHS North East Hampshire and Farnham Clinical Commissioning Group to help fulfil their aims and objectives for the local community.
  • Building local models of joined up health and care with local people around local needs.
  • Continue to support urgent care integration programme.
  • To keep an open mind and think about “normalising” engagement in everything we do and to continue to support this innovative work.
  • Stay involved and signpost voluntary sector organisations in Rushmoor.
  • Ask Patient Participation Group to clarify who might be names person to approach for different pathways of planned care.
  • Help develop a “hub” in Fleet.
  • To bring a voluntary sector viewpoint and share information widely (even across clinical commissioning groups).
  • Yes to next steps, do more of the same.  Past to the future (commitment, delivery and outcomes).
  • Support and develop partnership working.  Share directory of local services.
  • Provide continual support from the Hampshire County Council Public Health team as you progress through each stage of this exciting journey.
  • Commit fully to my new role, increase my knowledge and understanding and use that to benefit the work of the Clinical Commissioning Group.
  • Increase communication and understanding between the NHS North East Hampshire and Farnham Clinical Commissioning Group and community partners to lay the foundation for closer operation.


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