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You said......we did

We are committed to working with local people and for them to play a central role in shaping the services we commission. Our experience shows that when we involve members of the public in designing services, the end product is more relevant and appropriate to people's needs. Representatives of our local population have helped us to create services that are better suited to supporting local people to stay fit and healthy.

Here are some examples of how we have acted on the wishes of local people. 


Innovation Conference

A North East Hampshire and Farnham Community Ambassador suggested that we should invite suggestions from the local community for small, innovative projects that could have a big impact on local health and wellbeing.

The CCG supported this idea and in early 2017 we identified a small amount of funding that we invited local people or community groups to bid for. The offer was for a maximum of £2,000 for each project.

On March 27 we invited bidders to join us and other partners, stakeholders and residents of North East Hampshire and Farnham to join us for an Innovation Conference. We asked all those in attendance to vote for the projects they believed should receive funding.

Eight projects were successful in being awarded funding. They were:

  • Yoga for overweight women
  • Patient-led self-help groups
  • Cultural activities for people with mild to moderate mental illness
  • Wellbeing cycling project
  • Theatre Club
  • Information and Advice hub for Farnham Health Centre
  • GP sessions to raise awareness of the Nepali community
  • Fun sessions linked to health and wellbeing for the Nepali community in Fleet, Yateley and Church Crookham

In November 2017 we held an Innovation Conference update to brief all those involved on the progress of the projects and to discuss the next steps.


Extended GP access

As part of the Government's commitment to extending access to primary care services, we conducted a public survey over the summer of 2017 for local people to express their preferences on days and times of appointments and what sort of services they would prefer to be more widely available.

The CCG wanted to ensure that any model of extended access that was put in place locally was appropriate to the needs of the people of North East Hampshire and Farnham. Through considerable effort by us, our partners and stakeholders and particularly local patient groups and member GP practices, we were delighted to receive 4,400 responses.

As a result of the survey responses we have prioritised Saturday morning surgeries rather than the entire weekend, in line with people's wishes. Respondents also said they wanted to be able to have blood tests, NHS health checks and smear tests at the new appointment times, as well as normal GP appointments. We are working with local GP practices to see how we can meet the demands of the local population.

To download a copy of the full report click on the image on the right.


Mental health

Our mental health crisis services across North East Hampshire and Farnham were all designed with local people to meet the demand that they had expressed.

The Safe Haven in Aldershot was created as a result of local people with mental health problems telling us what they needed and why the services available at the time did not meet their need. We created a groundbreaking new service, in a non-clinical setting, with an emphasis on peer support and non-clinical methods. Since it opened there has been a levelling-off of acute psychiatric admissions to local hospitals.

The Young Person's Safe Haven was created as a result of poor educational attainment among children experiencing mental health problems. Surveys and other engagement work was carried out to identify what type of service young people wanted to see to be able to support them at their time of need.

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