Improving health and care services in the Fleet locality

Health and care organisations are coming together to improve the services offered to local people in Fleet, Church Crookham, and Crondall. The four GP Practices which cover the area are helping to plan for increases in the number of people living in the local area, as well as the changing demands of people who are living for longer and often with more complex needs.

The local services all want to improve patient experience as well as find ways to relieve increasing pressures on acute hospital services by delivering more care in the community, so people do not need to travel into hospital when that isn’t necessary. The other aim is to relieve pressure on GP services and by working together and integrating services locally for those people with the most complex needs, this can be achieved. They are committed to working with local people to shape services that best meet the needs of the community.

The four local practices, Branksomewood Healthcare Centre, Fleet Medical Centre, Richmond Surgery, and Crondall New Surgery, want to continue to serve local people as independent surgeries, and plans are now being developed to provide additional capacity for GP practice sites across the locality over the next few years.

The surgeries are also working more closely as a locality and  have come together to offer additional appointments between 6.30pm-8pm during the week and on Saturday mornings, offering extra appointments to people from across the whole locality, which is proving beneficial for local people.

One key new project for the locality is the planned improvements to Fleet Community Hospital to enable it to accommodate an Integrated Care Centre – where teams from different organisations are co-located to help provide person-centred care for people with complex needs, to better manage their health, care and wellbeing, as well as  supporting them to remain at home for longer. The teams are made up of social services, community nurses, mental health practitioners, GP input, paramedics and voluntary sector representatives. This new way of working is having a positive impact on people’s lives, and in neighbouring localities co-location of these teams has shown a real benefit to progressing further and providing better patient care.

This project has been made possible due to funding of £1.5million from Frimley Health and Care Integrated Care System, which is a broader partnership of health and care organisations sharing best practice and resources across North East Hampshire, Berkshire and parts of Surrey.

The proposed changes to Fleet Community Hospital will also provide some additional clinical space to explore other services that could be offered at the site. Alongside this work will take place to make the site in Church Road more accessible, with car park reconfiguration options being explored. As the project develops engagement with stakeholders and local people will ensure the new services are fully understood and shaped according to local need.

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