Home from Hospital

North East Hampshire residents being discharged from Frimley Park Hospital and Fleet and Farnham Community Hospitals are eligible for a new, free service to help them settle back at home.

The service is for those people returning from a spell on a hospital ward or in the Accident and Emergency observation unit at Frimley Park.

Home from Hospital is provided by local charity Hart Voluntary Action, on behalf of NHS North East Hampshire and Farnham Clinical Commissioning Group (CCG).

A Home from Hospital coordinator will contact the patient to arrange a time to meet the patient, ideally before leaving the hospital, or within 24 hours of being discharged. The coordinator will discuss and agree with the client the aspect of support the service user might need to help settle back at home after the hospital stay.

The service will then support the client for a period of up to 6 weeks. Home from Hospital is free of charge.

The Making Connections Home from Hospital service can provide the following types of support before and after clients leave hospital:

  • Visits while still in hospital to agree support needs on discharge.
  • Visits at home to make sure the client has the appropriate support in place to keep living independently at home, and follow-up contacts by phone
  • Ensuring the client has sufficient food in the house and making drinks and light snacks.
  • Arranging transport to hospital and other medical appointments.
  • Contacts with friends and family.
  • Accessing information/support related to benefits and finance.
  • Ensuring the service user feels safe at home and assisting with accessing services such as telecare.
  • Help with finding other organisations, which can assist with practical needs to maintain independence at home.
  • Connection to local activities run in the community and transport solutions if needed.
  • Onward referral to the Making Connections service if more support to access an activity in the community is desirable.

Please note that the Home from Hospital service cannot provide any type of personal care but can help identify other services providing home help and personal care on a short-term or ongoing basis.

The Home from Hospital coordination team looks forward to working with patients, their relatives (where applicable) and colleagues in hospitals and GP surgeries.

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