Impact of Community Ambassador Programme

But what impact can local people have?

Over the past 4 years the Community Ambassador Programme has had huge impact on health services provided locally and to the ways the Clinical Commissioning Group work.

Community Ambassadors are currently:

  • Helping to shape regular events such as the Annual General Meeting, Innovation Conference and Community Forum
  • Shaping, supporting and being involved with the judging for the Care Homes Awards, an event hosted jointly between North East Hampshire and Farnham CCG and Surrey Heath CCG
  • Supporting local families to discuss their maternity experiences through the Maternity Voices Partnership
  • Aiding in the development of local and system priorities through community conversations
  • Having an on going input around the information, support and advice available for Carers both locally and across the county
  • Encouraging mental health service users to help shape, inform and improve local services through United Communities
  • Reviewing leaflets and letters designed for patients and the public
  • Shaping and promoting work to help people care for their own health and well-being
  • Championing on-going conversations with local people around all health care provision, including equality, diversity and access to services
  • Using their own lived experience to support improvements to treatment pathways and services, such as end of life care and falls

Community Ambassadors regularly come together to discuss their work and to discuss how the programme can evolve. Click here to read a report on their meeting in January 2020. Community Ambassadors have played a direct role in the following activities across the Clinical Commissioning Group:

Innovation Conference

In 2020 we are planning to hold our 4th annual Innovation Conference, an idea initiated by Community Ambassador Valerie Fabry.  In early 2017 Valerie suggested that the community might be able to suggest small projects that had an innovative aspect to them and which could have a large impact on the health and well-being of local people.  The CCG supported this proposal and invited groups and individuals from across North East Hampshire and Farnham to put forward projects that needed help to become reality or required a boost.  Successful bids would receive a maximum of £2,000 in funding.

On March 27, 2017 the first Innovation Conference was held and the CCG, together with members of the public, patient representatives, partners and stakeholders, voted on the schemes they felt should be given support.  We are thrilled to have been able to support so many wonderful initiatives over the past three years and look forward to what 2020 will bring.  You can find more information on the North East Hampshire and Farnham Clinical Commissioning Group's Innovation Conference here. 

So what are people saying?

Dr Peter Bibawy – Clinical Chair North East Hampshire and Farnham Clinical Commissioning Group

It is a real pleasure and privilege to benefit from the combined knowledge and experience of Community Ambassadors who support the Clinical Commissioning Group in many ways, such as influencing and promoting our engagement activities.

Nivula Jewel, Community Ambassador

I’m delighted to be part of such an amazing programme.  Being able to contribute my ideas and represent young people in discussions about the services that are offered to us is something I’m very passionate about.

Nick Parkin – Former Senior Commissioning Manager for Mental Health and Learning Disabilities.

Without the support of the Community Ambassadors we would never have been able to progress the setting up of the United Communities.  Their enthusiasm and passion for mental health helped drive this forward and make it successful.

Valerie Fabry, Community Ambassador

It has never been about being told or waiting in a line to be heard. From the beginning it has been about a shared respect and ownership.

Aiden Lewis— Commissioning Manager for Planned Care

The Community Ambassadors have been so valuable to me and have had such a positive impact on designing, creating and implementing the Osteo Arthritis Records.  These have now been rolled out across the whole of the Integrated Care System.  The work they did on this was absolutely crucial to making it the success it is.  I would never have achieved this without them.

Subrat Sunger, Community Ambassador

I have very much enjoyed contributing my thoughts and experiences to improve the services offered to the community and helping to make a positive difference.  I am so proud to be part of a fantastic team.

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