Exploring our Engagement

The Clinical Commissioning Group (CCG) recognises the critical importance and value of engaging with patients and the public in order to improve health outcomes for the local population.

The Exploring our Engagement Group began meeting in October 2019, replacing the Patient and Public Engagement (PPE) Committee. This was based on a collective decision to move away from a traditional committee to a more action learning based approach. Find meeting reports and feedback here.

It was decided that assurance would still be required to demonstrate that good quality engagement and relevant discussions were happening with a robust process in place to evidence this. The committee felt that the new structure should involve a range of people, including both local groups and community ambassadors among others.

The Exploring our Engagement Group:

  • Demonstrates that good quality engagement is happening
  • Ensures that a robust process is in place to evidence engagement and its impact
  • Uses CCG mission, vision and objectives, CCG engagement principles and NHS England requirements as tools to help provide assurance
  • Involves a range of people, including CCG staff, representatives of local groups, Community Ambassadors and other invited contributors
  • Considers a small number of projects in detail at each meeting rather than try to understand the entirety of engagement activity

The group developed a series of questions that will be used as a basis for their discussions. These have been carefully designed to ensure there is appropriate consideration of CCG priorities and the NHS England Involvement Assessment Framework (IAF) process:

  • Does this engagement align with CCG development and engagement principles? (How? If not, why not? What could be improved?)
  • Has this work taken wider patient experience work into account where appropriate? (Provider feedback, complaints, quality data etc.)
  • Does this work show a good understanding of local community? (consider seldom heard groups, accessible information and health inequalities)
  • Can this work be used to highlight any specific good practice? (consider potential cases studies and links to IAF Assessment process)
  • What are the impact and outcomes from this work? (Project evaluation? How will we use this work to improve future projects?)
  • Further comments, questions and observations

Communication and Engagement and Action Group

This group has a role to ensure that we engage with and listen to patients and our general public, sharing new ideas, understanding people’s views and experiences and sharing what has and hasn’t worked. Invited representatives from our local Patient Participation Groups, Community Ambassadors and Voluntary Sector representatives are joined by CCG staff and the Governing Body GP with responsibility for Patient and Public Involvement.

In the past year the group has discussed and advised on a number of engagement projects including our Innovation Conference, Annual General Meeting and Community Forum (see next section).

Co-Chair of the Group, Valerie Fabry, said: "Being the Co Chair of the Engagement & Communications Action Group, working alongside the Clinical Commissioning Group’s Communication & Engagement Team, is a complete joy. I am passionate about members of the public being involved in the development of services and this role gives me a real opportunity to give my view and influence decisions as they are made."

Community Forum

Our Community Forum enables conversations between local decision makers and local people, providing a feedback channel to the Clinical Commissioning Group and back to our community on issues relating to local health services, in particular where these affect communities in Aldershot, Farnborough, Farnham, Fleet and Yateley.

The forum also tests ideas for engagement, is a place to evaluate the effectiveness of our engagement and communications activity. It also provides space for networking and sharing across organisations representing the local community.

The Community Forum is open to anyone but formal invitations are also sent out to local Healthwatch, staff from local provider organisations, local voluntary sector organisations, faith and community groups, ensuring we include young people and children, local authority staff and Patient Participation Groups/Area Patient Group.

We want to hear your feedback, so please fill out the form below.
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