Insight sessions

Through our staff values we have vowed to be bold, innovative and courageous in decision making to provide the right care, at the right time, in the right place for local people.   

Understanding the local issues from the perspective of our partners, alongside what matters to local people, allows us to identify common priorities and areas of our existing strategy which may need to be refocused.

In an attempt to better understand these local issues and adapt to the potential opportunities and challenges that the next phase of the pandemic may bring we chose to seek cross organisational insights which could be shared with staff, from all organisations, to help inform their work and allow us to strengthen our relationships as we work in partnership towards a shared set of goals.

For the insight work we used a number of different methods to capture feedback from local people, from staff and from our partners. Over the course of five virtual facilitated sessions 30 members of staff, GPs, local authority colleagues and Community Ambassadors had the opportunity to have a conversation about how these themes should inform what we do.

The sessions were split into three distinct sections with opportunity for conversation between each:

  1. Work on CCG and system priorities pre-COVID
  2. The impact of COVID on staff, the organisation and health and care providers
  3. The impact of COVID on wider stakeholders, patients, carers and the general public

A wide range of sources were used to form the basis for conversation. Some of these were national sources, others were local and some insights were based on telephone conversations with local charities, commissioned services and local stakeholders including:

Reports and data sources

Local conversations


Ipsos Mori national COVID impact surveys

National Citizens Advice report

Office for National Statistics (ONS) report

Frimley Health and Care Community Panel survey

NEHF local survey

National Primary Care survey

Local Primary Care Staff survey

Local Acute data re admissions

Data shared by Rushmoor Borough council and Citizens Advice Rushmoor

Wessex Voices COVID-19 survey tracker


Primary Care colleagues

Community services colleagues

Acute Colleagues

Hampshire County Council

Hart, Rushmoor and Waverley District and Borough Councils

Voluntary Sector Leads

Healthwatch Hampshire & Surrey

Citizens Advice Rushmoor

Carers Support services (Adult and young carers)

Charity closely working with the Nepali population

Community centre in area identified as deprived

Counselling service for young people and local charity offering individual and family support

Participants were also encouraged to record their thoughts, comments and questions throughout the sessions leading to a series of actions for various partners that are outlined in a final report.

To access the slides, supporting notes and details of source information please click HERE.

To access the Insights report, detailing outcomes, actions and key themes please click HERE.

To access the communications and engagement toolkit please click HERE.


Thank you to you and the team for all the hard work that has gone into the insights sessions. The material was fab and really thought provoking and was expertly led and the space for reflections and conversations felt just right.
Thank you – I feel even more focused on what we have to do to get focused on communities and inequalities

Emma Boswell, Executive Director of Development and Improvement, Frimley Collaborative of CCGs

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