Mental health support move welcomed

NHS commissioners have welcomed the move of a local mental health service that will help to deliver a better quality of care to service users.

The Well-being Service has relocated from Victoria Road, Aldershot, to Clockhouse Road, Farnborough, to premises that will be more suited to the sessions that it runs and provide greater flexibility.

The service, which is run by the charity Andover Mind, supports people living with a range of problems, from those recovering from serious issues to people who need support and advice to manage their day-to-day mental health. Andover Mind also offer carer support and dementia advice services will be able to take advantage of the new location and facilities.

The centre is now fully operational and staff are providing both face-to-face appointments and groups within the new premises, following strict Covid-19 guidelines.

People who use the Safe Haven – the out-of-hours mental health crisis service – are being reassured that it will continue to operate from the existing site.

Dr Steven Clarke is Clinical Lead for NHS North East Hampshire and Farnham Clinical Commissioning Group, which part-funds the Well-being Service and commissions the Safe Haven service.

He said: “It is important for service users and staff that services are delivered from premises that are suited to their needs because it enables everyone to focus on the task of improving people’s health.

“By moving to the new site I hope that the Well-being Service and the people that it supports will be able to flourish in their new surroundings.”

He added: “It is important to note that while the Well-being Centre is moving, the Well-being Service itself will continue to support the people of Aldershot. It is equally important to reassure users of the Safe Haven that this much-valued service will be staying where it is and will be operating as before as an out-of-hours mental health crisis service for the people of North East Hampshire and Farnham.”

The Safe Haven is a ground-breaking service delivered by a partnership of NHS mental health experts and the voluntary sector, providing mental health crisis support in the community and not in a clinical setting. Since it was established it has drawn attention from around the world and has been replicated across Surrey, Britain and as far away as Melbourne, Australia.

For more information or to arrange to visit the new Well-being Centre please call 01252 317481 or email:

For information on the Aldershot Safe Haven and others in Surrey, including opening hours and contact details and information on the virtual Safe Havens, visit:

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